Return/cancellation and refund policy
Return/cancellation and refund At NAJA NAJA E-Commerce Exclusives we believe in keeping our customers happy…always. Our return policies are created with you in mind and ensure that you are satisfied every step of the way .However, should an unfortunate event arise where you may have to return a product for refund or replacement, we have laid out an easy process to assist you with it.
Guidelines on Returns
To return any product
1) Always email us first if you have a problem on [email protected]
2) Always be sure to report your problem within 24 hours of receiving the item in question
3) Never send back a item without consulting with us. It’s very important that you DO NOT send the item back to us until you have verified with us and no credit or replacement shall be given on such items.4) Always report any and all problems associated with a single order/package delivery at the same time. Be as specific as possible when describing the problem, as all returned items are examined for defects / variations.
5) Always return your items using registered airmail / courier as advised in our return authorization mail.
6) Any shipping costs of sending back to us are the responsibility of the customer.
7) Please return within 7 working days of confirmation from our end, and with original packing & in original condition (please, no worn, washed,used or altered items). Please ensure to include a copy of the invoice you received.
8) We will examine the Products you return, figure out what went wrong, and take immediate steps to prevent such problems from reoccurring.
9) As safe delivery to you is our responsibility, in the same way sending back safely to us is your responsibility. If something happens in transit and the package doesn’t get delivered to us, we cannot help you. So make sure to send through suggested postal service in our return authorization mail only and forward the details to us and keep the airway bill or postal receipt till it gets delivered to us.
10) Please mark the items as defective returns and not for sale and declare a low nominal value.
Categories not eligible for Return:
Customized Products (eg: lipsticks, compacts, mascaras, etc) cannot be returned since they are available during select promotions and ordered on demand personal care appliances cannot be returned due to hygiene issues.
Returns will not be accepted under the following conditions:
Product is damaged due to misuse/overuse returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged Serial Number is tampered with.Defective products that are not covered under Seller/Manufacturer’s warranty, Product is used or altered, If request is initiated after 48h of order delivery.
Cancellation Terms
Once you make the payment, we will send the product/s to you in the quickest possible time. However, if you want to cancel an order, you have to do it within 24 hours from the time of ordering. If you fail to cancel within 24 hours, or, if the product already gets dispatched from our warehouse, you won’t be eligible for cancellation. To cancel your order, email us at [email protected].
If your order is eligible for cancellation and is cancelled, we will debit a cancellation charge of 2.75%. The balance amount shall be refunded in the same mode as your mode of payment. The refund might take 7 to 10 working days to process, depending on our payment gateway
Refund Terms
After purchase that product will not be refundable. But in some cases like manufacturing defect or damage, wrong product, just email us at [email protected]
with your order no. and product details.Please note that a refund will be issued only if we are responsible for the reason of return. In case of any damage to the product at the customer’s end, we are not liable to provide any refund.After we receive the product back at our warehouse we will initiate the refund of your money within 3 business days. The money will be credited back to you as per your bank guidelines.